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FAQ's

01

How to get LiveD Camera Connected ?

First you need stable Internet connection with a sufficient upload bandwidth. Typical bandwidth to stream a HD quality IP camera is  2-4Mbps is needed.

You can stream your LiveD IP Camera directly WITHOUT any network configuration or the need for static IP address on LiveD Platform.

For details .. Click Here.

02

How to get my Own IP Camera Connected ?

First you need stable Internet connection with a sufficient upload bandwidth. Typical bandwidth to stream a HD quality IP camera is  2-4Mbps is needed. Networking Knowledge & Static IP would be required.

IP cameras use the RTSP real-time video streaming protocol for streaming the video. This protocol uses port 554, so a port forward/virtual server for this port has to be set up on the router.

03

How long does it take for my camera to go Live ?

Once done with Registration , Account / Camera setup & Building your page with all required details , it should ideally

take less than 48 hours for your camera to be Online.

04

My video is broken or stops or lags at times. What should I do?

IP cameras send the video stream in a preconfigured bandwidth, so it's really important to set up the cameras based on the available bandwidth.

First check the available UPLOAD bandwidth. There are a lot of useful websites (e.g. speedtest.net) so it is really easy to measure it. This is key information because the camera has to be configured for less bandwidth than available.

Take into account that the bandwidth is not constant, which means sometimes the available bandwidth may drop. Consequently, the camera should be configured to a bandwidth level that is reliably available. Typically, this would be half of the upload bandwidth measured, but sometimes even as low as 1/4 or 1/8 to achieve stable video.

04.1

The image quality is not satisfactory. How can I improve it?

If the quality is inadequate, increase the bandwidth of the camera if possible.

If not possible, try reducing the resolution because streaming high resolution at low bandwidth is likely to result in poor image quality. Alternatively try reducing the frame rate.

05

What video compressions are supported by LiveD ?

LiveD supports most of the video compressions supported by the IP cameras: MJPEG, MPEG4, H.264 and H.265.

Compression method is the key factor in terms of bandwidth. The still image video compression (MJPEG) requires high bandwidth while H.264 requires only low bandwidth to transfer the same video.

06

What is the maximum stream resolution from the camera which is supported by LiveD ?

Most of the devices/browsers/players are not capable to display higher resolution than 1920x1080, therefore the maximum supported resolution of the incoming video stream is Full HD.

07

What is time-lapse?

Time-lapse photography is a technique whereby the frequency at which film frames are captured (the frame rate) is much lower than that used to view the sequence. When played at normal speed, time appears to be moving faster and thus lapsing. You can find more info .. Click Here.

08

How LiveD produces time-lapse clips?

We produce two types of time-lapse video clips at the same time: daily and long-lapse.

Dailiy video clips: We take a frame every two minutes from the live video stream and produce separate time-lapse clips every day.

 

Long-lapse video clip: We produce only 1 time-lapse clip and we take only 1 frame per day. We take this frame at the same time every day in order to get the same picture (e.g. shadows from the same direction). To get smoother image we apply motion and light compensation and generate extra frames between the real frames.

 

Please note that it takes some time to produce the first clip to be played. In Day mode we need an hour but in long-lapse we need 8 days to produce the first clip to be played.

09

Are time-lapse clips deleted ?

We store every time-lapse daily clip on our servers for 1 months. Any daily clip that is older than 1 months will be removed from our server. However, the long-lapse clip is stored on our server as long as you are using our service.

10

What is the difference between pricing plan types ?

LiveD provides various packages. We offer 4 different packages. Basic package is free, Standard, Professional and Ultimate packages are paying packages. Different packages offer different features. You can see more information about features and packages and pricing .. Click Here

11

What are the Pre-payment options  ? and how can we pay ?

Basic payment method is where you can use any credit or debit card easily, without registration. We also accept direct bank transfer for prepayments.

12

Safety and Abuse Reporting ?

We treat all abuse reports about cameras hosted by www.livedofficial.com seriously and are dedicated to investigate all violations submitted to us.

If you think that the camera named XYZ has improper content or it violates your or others rights, please feel fee to report it.

13

What is the recommended bandwidth? How to configure my camera?

Resolution --- Bandwidth*

VGA - 640x480@12fps --- 0.3mbps

VGA - 640x480@25fps --- 0.4mbps

D1 - 704x576@12fps --- 0.5mbps

D1 - 704x576@25fps --- 0.6mbps

HD - 1280x720@12fps --- 1mbps

HD - 1280x720@25fps --- 1.5mbps

FHD - 1920x1080@12fps --- 2mbps

FHD - 1920x1080@25fps --- 3mbps

14

Is there a bandwidth limit on my camera stream ?

We set a bandwidth limit on our servers at 6 mbps, to prevent using too much bandwidth. Using too much bandwidth will slow down your connection, so this limit is for your own good. Also, to stream in full HD 3 mbps is more than enough. In case you get an error message about using too much bandwidth, you need to reduce the bandwidth by configuring your camera.

15

Why is my stream not starting ?

In case your stream does not start, first please check if the port-forwarding on your router is working fine. You can find a great tools on Google to verify the port opened . In case you encounter any difficulties, please contact us the support team and we will help.

How to get my Own IP Camera Connected ?
How long does it take for my camera to go Live ?
How to get LiveD Camera Connected ?
My video is broken or stops or lags at times. What should I do?
The image quality is not satisfactory. How can I improve it?
What video compressions are supported by LiveD ?
What is the maximum stream resolution from the camera which is supported by LiveD ?
What is the recommended bandwidth? How to configure my camera ?
Is there a bandwidth limit on my camera stream ?
Why is my stream not starting ?
Safety and Abuse Reporting ?
What are the Pre-payment options ? and how can we pay ?
What is the difference between pricing plan types ?
Are time-lapse clips deleted ?
How LiveD produces time-lapse clips ?
What is time-lapse ?

First you need stable Internet connection with a sufficient upload bandwidth. Typical bandwidth to stream a HD quality IP camera is  2-4Mbps is needed.

You can stream your LiveD IP Camera directly WITHOUT any network configuration or the need for static IP address on LiveD Platform.

For details .. Click Here.

First you need stable Internet connection with a sufficient upload bandwidth. Typical bandwidth to stream a HD quality IP camera is  2-4Mbps is needed. Networking Knowledge & Static IP would be required.

IP cameras use the RTSP real-time video streaming protocol for streaming the video. This protocol uses port 554, so a port forward/virtual server for this port has to be set up on the router.

Once done with Registration , Account / Camera setup & Building your page with all required details , it should ideally

take less than 48 hours for your camera to be Online.

IP cameras send the video stream in a preconfigured bandwidth, so it's really important to set up the cameras based on the available bandwidth.

First check the available UPLOAD bandwidth. There are a lot of useful websites (e.g. speedtest.net) so it is really easy to measure it. This is key information because the camera has to be configured for less bandwidth than available.

Take into account that the bandwidth is not constant, which means sometimes the available bandwidth may drop. Consequently, the camera should be configured to a bandwidth level that is reliably available. Typically, this would be half of the upload bandwidth measured, but sometimes even as low as 1/4 or 1/8 to achieve stable video.

If the quality is inadequate, increase the bandwidth of the camera if possible.

If not possible, try reducing the resolution because streaming high resolution at low bandwidth is likely to result in poor image quality. Alternatively try reducing the frame rate.

LiveD supports most of the video compressions supported by the IP cameras: MJPEG, MPEG4, H.264 and H.265.

Compression method is the key factor in terms of bandwidth. The still image video compression (MJPEG) requires high bandwidth while H.264 requires only low bandwidth to transfer the same video.

Most of the devices/browsers/players are not capable to display higher resolution than 1920x1080, therefore the maximum supported resolution of the incoming video stream is Full HD.

Time-lapse photography is a technique whereby the frequency at which film frames are captured (the frame rate) is much lower than that used to view the sequence. When played at normal speed, time appears to be moving faster and thus lapsing. You can find more info .. Click Here.

We produce two types of time-lapse video clips at the same time: daily and long-lapse.

Dailiy video clips: We take a frame every two minutes from the live video stream and produce separate time-lapse clips every day.

 

Long-lapse video clip: We produce only 1 time-lapse clip and we take only 1 frame per day. We take this frame at the same time every day in order to get the same picture (e.g. shadows from the same direction). To get smoother image we apply motion and light compensation and generate extra frames between the real frames.

 

Please note that it takes some time to produce the first clip to be played. In Day mode we need an hour but in long-lapse we need 8 days to produce the first clip to be played.

We store every time-lapse daily clip on our servers for 1 months. Any daily clip that is older than 1 months will be removed from our server. However, the long-lapse clip is stored on our server as long as you are using our service.

LiveD provides various packages. We offer 4 different packages. Basic package is free, Standard, Professional and Ultimate packages are paying packages. Different packages offer different features. You can see more information about features and packages and pricing .. Click Here

Basic payment method is where you can use any credit or debit card easily, without registration. We also accept direct bank transfer for prepayments.

We treat all abuse reports about cameras hosted by www.livedofficial.com seriously and are dedicated to investigate all violations submitted to us.

If you think that the camera named XYZ has improper content or it violates your or others rights, please feel fee to report it.

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